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Call Centre & Customer Service > Customer Service - Inbound

Patient Care Coordinator

Salary: PHP 18,000 - PHP 28,000
Posted 8 months ago
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Job Description:

Patient Care Coordinators are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Pay: Php 18,000 - Php 28,000 per month (Up to Php 32,000/monthly*)

Responsibilities:

  • Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
  • Generate patient letters / reports
  • Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
  • Adhere to all HIPAA guidelines and policies
Requirements:
Qualifications: - Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level - We accept fresh graduates or candidates with experience in any local or international voice account - Excellent communication skills, both written and oral - Passionate about customer service and patient satisfaction - Ability to handle calls - Must be willing to work on a shifting schedule - Willing to work on-site in Taguig City
Job Details:
Category: Call Centre & Customer Service > Customer Service - Inbound
Salary: PHP 18,000 - PHP 28,000
Type: Full Time  -  Onsite
Location: Taguig, National Capital Region (Metro Manila), Philippines
With Upfront Fee(s): No
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