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Customer Service Representative

Salary: Salary to be discussed
Posted 11 months ago
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Job Description:

General Responsibilities of a CSR (Customer Service Representative)

Respond to customer inquiries via phone, email, chat, or in person

Provide accurate and timely information about products or services

Resolve customer complaints and issues professionally

Escalate complex or unresolved issues to the appropriate team

Process orders, refunds, exchanges, payments, and account updates

Maintain accurate records of customer interactions

Stay updated on company products, services, policies, and promotions

Upsell or promote relevant products/services when applicable

Meet performance metrics such as call handling time, CSAT, etc.

Follow company policies, security standards, and confidentiality rules

Ensure customer satisfaction and build positive relationships

Collaborate with team members and other departments when needed

Participate in ongoing training and development programs

Requirements:
🔹 US Premium Financial Account 📍 Onsite | 🌙 Graveyard Shift ✅ K12 grads with 6 months BPO experience ✅ No experience required for college fresh grads 📅 Start Date: August 4 🔹 US Telco Account 📍 Onsite | 🌙 Graveyard Shift ✅ K12 grads with 6 months BPO experience ✅ No experience required for college fresh grads 📅 Start Date: August 4 🔹 Data Processor / Encoder 📍 Onsite | ☀️ Dayshift ✅ K12 graduate or 1 year admin experience ✨ BPO experience is a plus! 📅 Start Date: August 4 🔹 Audio Sound System Technical Support 📍 Onsite | 🌙 Graveyard Shift 🎓 At least 2nd year college 🎯 Must be a Computer or IT-related course 📅 Start Date: August 18 🔹 Sales & Retention Agents 📍 Onsite | 🌙 Graveyard Shift ✅ K12 grads with 6 months SALES experience in BPO 💸 Retention Bonus: ₱20,000 💰 Incentives: Up to ₱100,000 Uncapped! 📅 Start Date: August 18 🔹 US Financial Account 📍 Onsite | 🌙 Graveyard Shift ✅ K12 or College Graduates 🚫 No BPO experience required! 📅 Start Date: August 25
Job Details:
Category: 
Salary: Salary to be discussed
Type: Full Time  - 
Location: Makati City
With Upfront Fee(s): 
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