Collection Officer

Job description
Get Hired Virtually!

Job Description:

An exciting opportunity to be involved with one of Australia’s fastest growing energy retailers, CovaU Pty Ltd is a privately owned Australian energy retailer that caters to the needs of consumers and businesses.

We are looking for highly motivated applicants that have the passion and drive for success!

Working in a high performance driven team in the role of a Collections Officer, you will manage a portfolio of delinquent accounts. You will be responsible for building strong relationships with our customers, assessing their current financial situation and needs, and working out a solution to bring their account receivables up to date.

Job Title: Collections Officer

Job Type: Full-time

Supervisor/Manager: Collections Team Leader

Main Duties and Responsibilities:

· Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.

· Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.

· Respond to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude with a first call resolution approach.

· Building rapport with the customers and actively listening to the issues that may have arisen.

· Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.

· Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency

· Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.

· Perform Adhoc Tasks as needed by the Campaign

· Provide feedback and campaign outcome to Department Supervisor

· Skip locating of new and uncontactable customer’s and liaising potential leads through to the Sales team of new customers located from these searches.