Accounts Specialist

Job Description:

Core responsibility will be managing order fulfilment, returns management and ensuring account satisfaction, and driving growth.

Key Responsibilities:

1. Engagement and Relationship Management:

Act as the primary lead of MerryMart Business, and maintain strong, long-term account connections.

Understand the account needs, goals, and challenges to provide tailored solutions.

2. Project Management:

Oversee the account’s orders and ensure timely delivery and accuracy.
Coordinate with the account’s internal department as needed.
Resolve issues and escalate problems when necessary.

3. Performance Tracking and Reporting:

Monitor account performance and track accounts and CDLI’s metrics.
Prepare regular progress reports and outcomes.
Present insights, trends, and recommendations to both account and internal stakeholders.

4. Team Collaboration:

Partner with marketing to develop campaigns that support the account’s objectives.
Collaborate with all Department support to address and resolve the account’s concerns.

Skills and Qualifications:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Proven experience as an Account Specialist, Sales Representative, or similar role.
Strong communication and presentation skills.
Excellent problem-solving and negotiation abilities.
Proficiency in Microsoft Office Suite.
Analytical mindset with attention to detail.