Job Overview:

A Transcriptionist / Captioner plays an important role in transforming audio and video recordings into clear, accurate, and readable text. This position is ideal for individuals who have excellent listening skills, strong attention to detail, and a passion for language accuracy. The role may involve transcribing interviews, podcasts, lectures, meetings, or video content, and producing captions or subtitles for online media and streaming platforms.

This is a remote opportunity suited for those who enjoy working independently and take pride in delivering precise and high-quality transcripts under minimal supervision. The work can be flexible, but it requires focus, consistency, and a commitment to meeting deadlines.

Key Responsibilities:

• Listen to audio and video files and accurately transcribe spoken words into written text.

• Create captions or subtitles for recorded materials with correct time stamps and formatting.

• Review and edit drafts to ensure accuracy, grammar, punctuation, and readability.

• Identify and tag speakers, background noises, and relevant context as needed.

• Verify the quality of transcription work and adhere to client-specific formatting guidelines.

• Research unclear terms, jargon, or industry-specific language for precise transcription.

• Manage and organize transcription files to ensure easy retrieval and proper documentation.

• Meet set productivity and accuracy targets while maintaining confidentiality and data integrity.

Qualifications:

The ideal candidate for this role is meticulous, focused, and comfortable working with long audio or video materials. Prior experience in transcription, captioning, or subtitling is an advantage but not always required, as training may be provided for qualified applicants.

Applicants should possess the following:

• Excellent command of written English (grammar, spelling, and punctuation).

• Strong listening comprehension and attention to detail.

• Typing speed of at least 60 words per minute with high accuracy.

• Familiarity with transcription tools and software (e.g., Express Scribe, oTranscribe, Trint, Descript).

• Knowledge of captioning tools or subtitling platforms (e.g., Amara, Subtitle Edit, Aegisub) is a plus.

• Ability to meet deadlines and maintain consistent quality.

• Experience in legal, medical, or media transcription is a bonus.

• Strong work ethic and self-management skills in a remote setup.

Answer inbound calls, emails and/or live chats from customers professionally and courteously.

Provide accurate information about products, services, accounts, billing, and technical support.

Troubleshoot customer issues, investigate and resolve complaints, escalate when necessary.

Process orders, payments, returns, account changes or cancellations as required.

Maintain and update customer account records, notes and databases.

Strive for first-contact resolution and ensure customer satisfaction.

Assist with other customer service or administrative tasks as required.

About the Role

• We are looking for a detail-oriented Data Entry Associate to support our academic and administrative operations. This role involves encoding, organizing, and maintaining data used for student records, learning materials, and internal reports. No prior experience is required — training will be provided.

If you're someone who is accurate, organized, and enjoys working with data, we’d love to meet you.

Key Responsibilities

• Input, organize, and update data in our database and learning management systems.
• Ensure accuracy and consistency across all student and academic records.
• Check and verify information for errors and correct discrepancies.
• Maintain confidentiality and security of student and institutional documents.
• Assist with preparing reports and basic data summaries as needed.
• Collaborate with the academic and administrative teams to support school operations.
• Perform other clerical and support duties assigned by the supervisor. 

Preferred (Not Required)

• Familiarity with data entry or administrative work.
• Experience in an academic, training, or learning environment.
• Minimum typing speed: 40 WPM with high accuracy.
• Can work in minimal supervision