Customer Care Professional

What would you do every day as a Servicing Professional?

-Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
-Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
-Address customer inquiries and issues in a timely and accurate fashion
-Analyze customer information and make sound decisions while maintaining high customer satisfaction.
-Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
-Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
-Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
-Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.