Technical Support Representative 1 (Hybrid)

Minimum Qualifications High School Diploma or Equivalent At least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshooting Working knowledge of operating systems and standard troubleshooting procedures Comfortable using CRM or ticketing platforms to log and resolve issues Strong communication skills - both verbal and written - with the ability to explain issues clearly to non-technical users Excellent customer service skills, with the ability to remain professional and composed under pressure Must be willing to support clients across multiple channels, including phone calls and emails Willing to work onsite at Vertis North, Quezon City Amenable to shifting schedules, including weekends and holidays